Vorwerk in the UK
VK Direct Ltd - Approved Service Provider

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Privacy Policy



1. Principle

The protection of your personal data when collecting, processing and during your visit to our website is very important to us. Your data is protected under the law. Below you will find information on what data is collected during your visit to our website and how it is used.

2. Collection and Processing of Personal Data

In general, you can visit our websites without providing any personal information. If no further information is disclosed then we only know the name of your Internet service provider, browser type / version, the website from which you came, the web pages you visit. This information is collected for statistical purposes. The individual user remains anonymous. Personal data is only collected and processed as and when you select the relevant options to store Customer data i.e. set up an account or store delivery information. VK Direct Ltd will not disclose buyer's information to third parties.

During your visit to our website, Cookies are used to collect data i.e. keep track of the contents of your shopping basket once you have selected an item, to temporarily store delivery addresses and to store your details. Cookies are small text files that are stored locally in the cache of the browser and are used to store webpage visitor's details. The cookies permit recognition of the web browser. The data collected through the use of Cookies without the explicit consent of the person concerned is not used to identify a visitor personally and are not aggregated with personal data without the visitor's permission. The data collection and storage of details can be revoked at any time with future effect.

Most of our cookies are deleted from your hard drive after your browser session is deleted (cookies-session ends). Other cookies remain on your computer and allow us to recognize your computer during your next visit (persistent cookies). Our partner companies are not allowed to collect personal information on our website which has been collected through the use of cookies. You can set your browser to inform you about the placement of cookies for further information during your browser experience.

By using our website you agree that a username and password can be stored in a cookie at the end of the browsing session, this can then be viewed on your next visit. [These cookies are used to greet you with your username, follow the steps to enter my password and then log-in to your account.] This consent can be withdrawn at any time with future effect by denying in your browser settings to accept cookies.

3. Use and Disclosure of Personal Data and Earmarking

Provided the following consent (s) have expressly granted, such as during an ordering process, we will use your data for the relevant uses. You have the right to revoke this consent (s) at any time with future effect:

Permission to be contacted via phone or e-mail

"I agree that VK Direct may use my details for advertising purposes either via telephone or e-mail."

Permission to receive emails

By clicking "Yes, I want to subscribe to free Vorwerk UK newsletter!" you are granting permission for VK Direct Ltd to send you the information newsletter at their discretion.

You can unsubscribe from the newsletter at any time with future effect. If you provide us with personal data, it will be used only to perform our contractual services and provide customer support. VK Direct Ltd will only store necessary data unless otherwise specified. Should you object at any stage to the use of your data for advertising purposes, please contact us at the following address:

VK Direct Ltd,
Unit A, De Clare House,
Pontygwindy Industrial Estate,
Caerphilly,
CF83 3HU
E-mail: enquiries@vkdirect.co.uk

4. Right to Information

According to the Federal Data Protection Act you have the right to free your personal stored data and the right to correct, block or delete said data.

Any personal information provided will be used exclusively as stated in this agreement, for Customer Service purposes unless you have agreed to a more extensive use of data.

5. Safety Note

We protect your data by implementing technical and organisational measures against unauthorised access, loss and destruction. Our security procedures are continually enhanced as new technology becomes available.

Status: August 2012

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Contact Us
0333 014 3333
Mon to Fri, 9am - 5pm

Approved By Vorwerk | UK Sales and Service Provider for Vorwerk Kobold
VK Direct Ltd | Unit G, Upperboat Business Park, Treforest, CF37 5BP | www.vkdirect.co.uk